Responsible for obtaining Personal Health Information (PHI) for all Butler patients in a timely, professional, and caring manner. This information, entered the Hospital’s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital.

Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with other staff in other departments as needeD

Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner.

Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations.

Organize registration forms for inclusion in the patient’s permanent medical record.

Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system.

Scans insurance card and Photo ID.

Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients and Medicare Advance Beneficiary Notice

Consistently maintains a courteous, helpful, and professional manner with all other staff, patients, and their families. Promotes customer service in daily dealing with anyone with whom contact is made.

Refers patients to the Insurance Team Verification Associates as needed for assistance with OOP costs, copays or insurance breakdowns and copay collections

Schedule: Part Time Days (20/40)

Mon-Fri 9a-1p

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.