Job Summary:

Engagement Specialist (CES) advances our mission to help Rhode Islanders struggling with mental health and substance use conditions, live the healthiest lives possible by establishing and developing strong relationships between The Providence Center and our community partners. The CES will support The Providence Center’s efforts to address the social determinants of health, drive health equity, and be an integral part of the community we serve. This role will support a growing array of strategic initiatives related to community engagement and health equity.

Duties and Responsibilities include:

• Implement community engagement initiatives and identify opportunities to deepen The Providence Center’s connections to the community: Coordinate major engagement and partnership initiatives, including stakeholder management and communications, program design, project and events coordination. Align with CNE system-wide health equity strategy and community engagement efforts.
• Coordinate community engagement activities across The Providence Center, ensuring alignment with overall community health strategy: Coordinate staff participation in community-facing engagement initiatives, including tracking effort and outcomes. Support efforts to close care gaps for health equity. Maintain and disseminate resources, knowledge base, and best practices to team and stakeholders.
• Support efforts to expand, optimize and coordinate The Providence Center’s programming: Develop communications to Care New England to advertise programming.
• Strong organizational and time management skills to meet the needs of changing project requirements in a complex work environment. MS Office skills required.
• This position will require attendance at in-person community events. Candidate must have reliable transportation and be flexible with schedule.

I. Application of Knowledge and Skill

A. Maintains community event calendar and roster of meetings in which The Providence Center participates, such as Health Equity Zones; coordinates participation or acts as representative.

B. Participates in internal and external meetings related to community health initiatives and priorities

C. Maintains community resources for case management staff and coordinates outside agencies providing education to staff.

D. Assists with coordination of meetings, agendas and notes for the the Consumer Advisory Council, and supports membership

E. Seeks and surfaces opportunities to improve engagement with people with lived experience of health inequity and illness to improve program design and inform community health strategy

F. Engages with community organizations to continuously improve connections with community-based organizations, primary care, etc.

G. Acts as liaison to Marketing team for updates to materials for events.

H. Works with the Talent Acquisition team to assist with recruitment events.

II. Planning, Productivity and Decision Making

A. Effectively prioritizes own work in order to complete job responsibilities; displays ability to adjust priorities based upon understanding of policies and procedures

B. Completes job responsibilities within required timeframe, according to established schedules or workflow requirements

C. Displays an ability to evaluate areas in need of improvement and provides input in order to improve current methods, services, programs or technology

D. Reviews and assesses information before making decisions and solving problems

E. Uses proper judgment and knowledge of established practices and procedures when addressing issues

III. Customer Service

A. Establishes and maintains effective relationships with customers, gaining their trust and respect

B. Anticipates customer needs and proactively addresses them

C. Understands the customer’s business and the importance to the organization’s mission

D. Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers

E. Follows the established procedures and effectively uses tools to provide high level support to customers

IV. Teamwork

A. Demonstrates an ability to work well with employees at all levels across The Providence Center and Care New England

B. Contributes information, ideas and opinions in a group setting

C. Volunteers for team assignments or group problem solving

D. Represents own ideas and solutions while acknowledging and/or accepting ideas and solutions of others

V. Communications

A. Written communication is clear, concise and professional as well as appropriate to the recipient

B. Verbal communication is clear, professional in tone, non-threatening and appropriate to the recipient

C. Identifies which type of communication is appropriate under different circumstances

D. Is attentive, actively listens and can accurately relay information

VI. Personal Development

A. Maintains professional growth and development

B. Attends trainings as appropriate

• Complies with all relevant federal, state, local, and internal rules, regulations, reporting requirements.
• Performs other related and applicable duties as assigned.

Requirements:

• Bachelor’s Degree with two to three years’ related experience desired; Master’s Degree in public health or similar field preferred or equivalent combination of education and experience.
• Demonstrated interest and professional background in community health and health equity.
• Demonstrated ability to connect to communities experiencing health inequities, and organizations serving them, particularly in Rhode Island.
• Minimum of two years of Community health/community engagement experience.
• We value community expertise, and people with a deep understanding and lived experience in communities facing health inequities are encouraged to apply.
• Excellent communication and interpersonal skills with multiple audiences are required, and an ability to cultivate trusting working relationships with people from a large range of backgrounds.
• Community health worker certification required.
• Bilingual in Spanish preferred.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

LANGUAGE SKILLS

Ability to read, analyze and interpret grant applications. Ability to respond to inquiries from grant sources and staff. Ability to effectively present information in one-on-one and small group situations other employees of the organization. Ability to read, analyze and interpret financial statements or other technical procedures. Ability to effectively present information and respond to questions from staff and managers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES

Excellent written and verbal communication skills required. Must be able to gather information from several sources and generate comprehensive reports/applications. Must possess good computer and typing skills. Computer literacy in Microsoft Office applications, ability to work independently and collaboratively required.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.