This position is eligible for $5,000 sign-on bonus.

Job Summary:

The Providence Center Manager ACT Team will supervise the daily operations of the ACT Team as well as perform direct service duties when applicable. Develop and create a continuum of care for consumers, divert consumers from the hospital when clinically appropriate, and assist in timely step-down services to those hospitalized. Coordinate appropriate consumer services with Emergency Services.

Directly supervises all employees on the ACT Team. Carries out supervisory responsibilities in accordance with Center policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

Duties and Responsibilities:

Supervise the daily operations of the team.

Ensure team adheres to evidence-based ACT model of care.

Coordinate consumer care; oversee consumer admissions to and discharge from the hospital and the admissions of consumers to the team.

Conduct regular supervision meetings with staff and maintain records of the meetings per BHDDH requirements.

Provide leadership to staff regarding training, risk management, day-to-day matters, etc. Facilitate an environment that supports staff participation and encourages self direction and team building.

Facilitate treatment planning meetings for the development, review and implementation of person-centered, recovery oriented treatment plans, in a timely manner.

Ensure that confidentiality and the highest standards of ethics are maintained by staff when treating consumers, in accordance with Center policy and legal requirements.

Ensure the staffs’ quality and timely completion of Health Information Services (HIS) and other required documentation.

Perform administrative functions in a timely manner and in accordance with Center policies; interviewing prospective employees, disciplining staff, completing performance evaluations, oversight of petty cash, etc.

Develop staff schedules to assure on-call and adequate coverage to meet consumer needs.

Maintain billable hour targets and caseload statistics. Ensure staff compliance with standard.

Provide orientation and training to new staff.

Assist with ongoing training and staff development.

Conduct record audits of staff records in accordance with Center requirements. Establish plans of improvement as needed.

Ensure that staff participating on committees regularly attend meetings and report back to the department on committee activities.

Serve as a member of the ACT services Management Team to develop programs, in-service trainings, solve problems, and generate ideas and to implement Center policies.

Address staff performance concerns, monitor overdue documentation, etc.

Carry a small caseload when needed and provide direct service.

Provide support counseling, problem-solving, contracts and limit setting.

Establish attainable goals with the consumer.

Involve consumers, agencies and others in planning.

Assist consumers in deciding which areas they want to address.

Assist consumers with basic medical procedures and hygiene needs.

Encourage consumers to attain the highest possible levels of independence.

Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.

Present verbally a synopsis of actual cases as required.

Arrange moves for consumers.

Accompany consumers to appointments with agencies, clinics, doctors, etc.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Teach consumers adult daily living skills. Initiate treatment and advocate for consumer within network of care.

Schedule appointments for consumers within The Center and with outside agencies.

Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor).

Complete required interagency and other necessary paperwork.

Identify, obtain, and maintain housing and necessary household goods and furnishings.

Monitor clients during spend down process, complete DHS applications as necessary

Negotiate and advocate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.

Complete record keeping in accordance with Health Information Services and other TPC requirements.

Transport consumers in own vehicle to planned activities and appointments.

Maintain cooperative relationships with other employees, consumers and the public.

Attend trainings and conferences.

Attend mandatory in-service trainings and other trainings required.

Perform duties in accordance with departmental goals, objectives and standards.

Adjust to meet changes in team scheduling.

Provide information for clinical treatment and team decisions.

Participate in developing team goals and objectives.

Analyze the delivery of service and recommend corrective action.

Identify team educational/training needs.

Perform select maintenance activities: inventory control and/or stock medication; special equipment checks.

Serve on appropriate Center committees.

Attend meetings and report committee activities to staff.

Requirements:

LICSW, LMHC, LMFT, LCDP, or RN required. Eligibility for QMHP required.

Master's degree in Counselling, Social Work, Human Services, or related field preferred.

Minimum 3+ years’ experience working with psychiatrically disabled consumers in a community support setting and knowledge of the special needs of the deinstitutionalized consumer, knowledge of BHDDH rules and regulations and community resources.

Demonstrated success in program development in relation to assertive community treatment teams.

Bilingual Spanish preferred.

Insured auto and valid driver's license required.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.