Job Summary:

Under the direction of the Care New England Accounts Receivable (A/R) Supervisor, the Revenue Cycle Associate Biller performs various patient billing research as well as clerical and office functions.

Duties include but are not limited to handling and distributing daily mail, preparing payments for posting, processing billing information requests from third parties and patients, researching and issuing patient refunds, researching and updating patient addresses, maintaining spreadsheets and providing support for billing, collection and customer service functions.

The Revenue Cycle Associate Biller functions as a liaison to coworkers, internal and external customers to ensure appropriate and adequate support for the many functions performed within the Revenue Cycle team.

Duties and Responsibilities:

Promptly opens, reviews, and organizes mail within established time frames.

Reviews and processes insurance checks and patient payments timely.

Researches and processes requests for itemized bills and patient account balances timely and accurately.

Responds to email, telephone calls, and correspondence on a daily basis in accordance with department policy and procedures.

Thoroughly researches patient credits and transfers credits appropriately or prepares patient refunds.

Researches bad addresses by utilizing skip tracing resources as well as contacting patients and contacts. Updates addresses in the computer system appropriately.

Accurately documents account history in computer system within defined time frames in accordance with department policy and procedures.

Maintains various spreadsheets accurately.

Ensure timely scanning and / or copying of all settlements, payments, and correspondence and other documents, completes distribution tasks, data entry functions and other projects as requested to provide adequate support for the department.

Timely ordering of office supplies as requested by management. Review of supplies on hand and taking initiative to order when supplies on hand are low in quantity to ensure adequate inventory.

Cooperatively and effectively performs special hospital or office projects as requested.

Preserves and protects patients' rights to confidentiality.

Performs other related duties as requested.

Effectively prioritize own work in order to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.

Completes job responsibilities within required timeframe, according to established schedules or workflow requirements.

Displays an ability to evaluate areas in need of improvement and provides input in order to improve current methods, services, programs or technology.

Reviews and assesses information thoroughly before making decisions and problem solving.

Uses proper judgment and knowledge of established practices and procedures when addressing problems or issues.

Participates in task forces and committees.

Attends seminars, workshops and conferences as appropriate.

Requirements:

High school graduate or equivalent required.

One-to-three years of prior experience in a healthcare or business setting preferred.

Must be organized, detail oriented and possess the ability to follow directions.

Excellent communication and interpersonal skills as well as the ability to demonstrate appropriate decision making.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.