Job Summary:

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.

The Providence Center Medical Office Assistant Bilingual will greet visitors, schedule appointments, respond to telephone callers and take messages.

Duties and Responsibilities:

Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.

Interact with Access/Intake staff to facilitate the pre-admission process.

Enter and confirm all demographic and insurance information.

Determine and collect deductibles and co-pay, as appropriate.

Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.

Refer to the appropriate staff member, service component or community resource.

Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.

Cover for lunches at main reception and for staff sick and vacation time.

Requirements:

High school diploma with a business background and two years’ experience with third party reimbursement; or equivalent combination of education and experience required.

Bilingual Spanish preferred.

Must be able to multitask and work in an extremely busy environment.

Must also possess great typing skills, spelling, and grammar. Excellent communication and customer service skills required.

General computer experience also required.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.