Primary Function

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities

• Provides excellent customer service;

• Interpret and enter prescriptions;

• Clarify prescription orders with pharmacist and/or clinician as appropriate;

• Label and fill prescriptions for the pharmacist to verify;

• Perform pharmaceutical calculations;

• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;

• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;

• Prepares medication for delivery to patients and departments;

• Medication delivery services to patients within hospitals;

• Answers, resolves and triages inbound inquiries;

• Provides outbound therapy/medication adherence check-ups;

• Secures refill prescriptions;

• Resolves insurance related issues and assists patients with various forms of financial assistance;

• Maintains pharmacy inventory including drug ordering and receiving;

• Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;

• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;

• Manage, organize, and update relevant data using database applications;

• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;

• Identify trends, resolves problems; recommend improvements; implements change;

• Actively participates in process improvement initiatives;

• Acts as a value-added business partner to stakeholders throughout the organization;

• Protects organization's value by keeping information confidential;

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

• Willing to do whatever is necessary for the betterment of the Company;

• Other duties as assigned

Job Qualifications and Specifications

Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.

Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

KNOWLEDGE & SKILLS

Demonstrates a specialized level of knowledge and thorough understanding of the practices/procedures related to:

• Ability to foster a cooperative work environment;
• Strong interpersonal and communication skills and the ability to work effectively with branch departments;
• Knowledge of computerized information systems;
• Knowledge of specialty pharmacy reimbursement: state, federal and commercial;
• Ability to maintain record keeping systems and procedures;

Demonstrates a working and solid understanding of the practices/ procedures related to:

Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality focused, maniacal attention to detail, highly computer proficient (knowledge of EPIC Willow and Cerner software system a plus)

PATIENT RELATIONS

Maintains quality levels and standards as they relate to providing direct and indirect patient care.

HOSPITAL WIDE STANDARDS

• Conducts all job duties in accordance with established hospital and regulatory requirements.
• Maintains and respects the confidentiality of any patient, employee and/or any other sensitive information.
• Works effectively with others; helps others to solve problems; promotes teamwork and cooperation among individuals and/or departments.
• Shows flexibility and willingness to extend self over and above the call of duty.
• Willingly helps others to solve problems.
• Demonstrates ability to satisfy job requirements in situations involving unusual work demands.
• Displays a positive attitude to patients and/or co-workers; sets a good example to others.
• Adheres to hospital policies and procedures at all times.
• Present and on time according to scheduled hours.