Department: | CNE-PHARMACY |
Operating Unit | Kent Hospital |
Location: | Warwick, RI |
Job ID: | 19723 |
Job Status: | Full Time |
Shift: | Days |
Schedule: | Other |
Primary Function
The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.
Responsibilities
Provides excellent customer service;
Interpret and enter prescriptions;
Clarify prescription orders with pharmacist and/or clinician as appropriate;
Label and fill prescriptions for the pharmacist to verify;
Perform pharmaceutical calculations;
Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
Prepares medication for delivery to patients and departments;
Medication delivery services to patients within hospitals;
Answers, resolves and triages inbound inquiries;
Provides outbound therapy/medication adherence check-ups;
Secures refill prescriptions;
Resolves insurance related issues and assists patients with various forms of financial assistance;
Maintains pharmacy inventory including drug ordering and receiving;
Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;
Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
Manage, organize, and update relevant data using database applications;
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
Identify trends, resolves problems; recommend improvements; implements change;
Actively participates in process improvement initiatives;
Acts as a value-added business partner to stakeholders throughout the organization;
Protects organization's value by keeping information confidential;
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
Willing to do whatever is necessary for the betterment of the Company;
Other duties as assigned
Job Qualifications and Specifications
Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.
Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.
KNOWLEDGE & SKILLS
Demonstrates a specialized level of knowledge and thorough understanding of the practices/procedures related to:
Demonstrates a working and solid understanding of the practices/ procedures related to:
Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality focused, maniacal attention to detail, highly computer proficient (knowledge of EPIC Willow and Cerner software system a plus)
PATIENT RELATIONS
Maintains quality levels and standards as they relate to providing direct and indirect patient care.
HOSPITAL WIDE STANDARDS