The Volunteer Services Manager is a dynamic and strategic leader responsible for the ground-up revival, development, and expansion of a robust, system-wide volunteer program at Kent Hospital. This individual acts as the chief architect of volunteer engagement, creating a vibrant corps of passionate community members dedicated to enhancing the patient and family experience.

The Manager designs and deploys innovative, demand-driven volunteer programs that provide meaningful support to the Emergency Department, Inpatient units, Outpatient clinics, and Surgical services. A key leadership function of this role includes co-chairing the hospital's Patient and Family Advisory Council (PFAC), translating patient feedback into actionable improvements. This position is central to sourcing, managing, and inspiring our volunteer talent to ensure their contributions are seamlessly integrated and highly impactful across all hospital service lines.

Job Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Communications, Human Resources, or a related field is preferred.
• A minimum of three to five years of progressive experience in operations management, volunteer management, program coordination, community engagement, or talent acquisition is required.
• Experience within a healthcare or hospital setting is strongly preferred.
• Demonstrated success in sourcing, recruiting, and retaining talent or volunteers is essential.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.