Primary Function

The ambulatory pharmacy lead training technician provides integrated support to patients and pharmacists by providing a “hands-on” approach to total quality patient care. Completion of day-to-day pharmacy technician tasks; responsible for correct and thorough training of all new employees and students participating in the Tech Training Program. Serves as a leader to ensure that the work duties of technicians are assigned and completed accurately and timely as well as answering employee questions regarding departmental policies/procedures. Report problems, recognition of outstanding performance and personnel needs to the Ambulatory Pharmacy Operations Manager or Pharmacy Manager. Provides feedback to the Operations Manager and the Training Coordinator for students participating in the training program.

Responsibilities

• Completes training of new technicians and students enrolled in the training program.
• Answers staff questions concerning departmental policies and procedures for URAC and ACHC compliance.
• Coordinates training schedule of all new hires, ensuing access to all necessary systems and all competencies are completed;
• Manages new and yearly competencies and ensures staff completion.
• Provides feedback to Lead tech, training coordinator, and operations manager on new hires and students training progression.
• Provides support and fills in as Ambulatory Pharmacy Technical Operations Coordinator when needed.
• Supports pharmacists and technicians in their daily duties and be prepared to cover any role of the technicians in emergency/short staffed situations;
• Completes monthly reporting requirements including: temperature and humidity monitoring for room, refrigerators and freezers; phone metrics; prescription statistics; delivery records; state(s) regulatory updates; and complaint and near miss log;
• Performs additional administrative assignments as directed by the pharmacy manager or director;
• Provides excellent customer service;
• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Medication delivery services to patients within hospitals;
• Delivers medications to patient homes, satellite distribution centers, other locations as needed;
• Answers, resolves and triages inbound inquiries;
• Provides outbound therapy/medication adherence check-ups;
• Secures refill prescriptions;
• Resolves insurance related issues and assists patients with various forms of financial assistance;
• Maintains pharmacy inventory including drug ordering and receiving;
• Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Acts as a value-added business partner to stakeholders throughout the organization;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned

Job Qualifications and Specifications

Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT.

Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.