Job Summary:

The Providence Center Director of Clinical Services will provide direction and support to Clinicians and Managers of clinical programs at TPC to insure quality and consistent clinical services are maintained.

Duties and Responsibilities:

In conjunction with the CCO and Senior Director of Clinical Services, lead the clinical and therapeutic services that support and promote a holistic, client-centered approach.

Supervise and coach clinicians, primarily in group meetings, and in accordance with Center policies, CARF standards, and BHDDH regulations. Maintain an effective flow of communication and positive and productive group dynamics. Provide consultation to staff on issues related to clients’ clinical treatment.

Provide individual supervision for newly hired clinicians in conjunction with Department Manager to ensure consistent, quality clinical practices.

Provide clinical supervision to unlicensed staff in conjunction with Clinical Training Manager and other approved clinical supervisors. Supervision frequency may vary depending on whether these supervision hours are being used toward licensure or being completed to meet insurance requirements. Ensure adherence to supervision note documentation, processes, and note co-signatures.

Provide oversight to the Behavioral Health Outpatient Program for both child and adult services.

Work with the Quality Improvement team to improve clinical policies and procedures, EPIC workflows, etc. Serve as liaison in this role to help roll out necessary initiatives to clinical staff.

Work with Revenue Cycle team to improve timely documentation of clinicians as well as decreasing un-billable encounters due to provider credentialing issues.

Work with Clinical Training Manager to offer trainings to clinical staff geared towards CCBHC EBPs and other identified education needs.

Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements and abide by Center confidentiality policy.

Complete progress notes with appropriate format.

Develop and implement a plan of care with ongoing consumer input.

Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.

Monitor confidentiality in accordance with Center policy and legal requirements.

Complete required reports and evaluations.

Follow required office procedures in a cooperative manner.

Initiate and process incident reports as per Center guidelines.

Adhere to Infection Control protocols.

Maintain active involvement in professional and lay mental health organizations within the community.

Maintain cooperative relationships with Center staff, supervisors, consumers and their families, community agencies and the public.

Communicate with various local agencies and other departments or teams at The Center as needed.

Work in cooperation with co-workers and supervisory staff.

Deal with team members regarding problems in a constructive manner.

Accept and use direction and supervision.

Benefit from constructive criticism.

Attend trainings and conferences.

Provide feedback to staff on the content of educational programs attended.

Attend mandatory in-service trainings and other trainings required.

Serve on appropriate Center committees.

Other duties may be assigned.

Requirements:

Independent clinical licensure is required (LICSW, LMHC, or LMFT).

Candidates must have a minimum of three years of clinical experience in a multidisciplinary setting, with demonstrated knowledge and experience in the field of community mental health.

Prior experience with supervision and overseeing two or more programs is required.

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to prepare articles and presentations using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Board of Directors.

Must possess excellent written and oral communications skills to include public speaking.

Bilingual Spanish preferred.

Position may require driving. Must have valid driver's license, registration, current inspection and insured automobile.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.