Primary Function

Responsible for scheduling inpatient and outpatient testing and surgical procedure appointments for all ancillary and surgical services departments at the hospital utilizing a computerized scheduling system. Communicates with physicians, physicians’ office staff and patients to obtain accurate patient insurance, medical, testing and procedure information. Coordinate schedule based on physician privileges, procedure descriptions, scheduling rules and insurance requirements. Interacts with multiple departments to insure daily schedules meet maximum capacity and appropriateness. Fosters a team approach towards achieving the overall goals of Kent Hospital.

JOB QUALIFICATIONS AND SPECIFICATIONS

A High School Diploma required. Three to five years experience in a medical setting and customer service environment required. Certificate or working knowledge of medical terminology and strong oral communication skills are required. Minimum typing of 40 wpm with a working knowledge of personal computers, ability to prioritize and perform multiple duties simultaneously, ability to handle a high volume of calls and exhibit strong organizational skills are required. Must be able to adapt to continual process changes. Willing to work additional hours and change work schedule as need arises.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.