Job Summary:

The Providence Center Medical Assistant - Float will perform routine and higher level administrative tasks to assist physicians, nurses and other clinical staff in effectively accomplishing their medical duties.

Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.

The Float Medical Assistant must be able to travel to other department and program sites within The Providence Center to cover for other Medical Assistants, as assigned.

Duties and Responsibilities: include the following. Other duties may be assigned as required.

Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.

Work in cooperation with coworkers and supervisory staff in a constructive manner.

Accept and benefit from constructive criticism.

Provide excellent customer service.

Type correspondence for doctors. Ensure typed documents are in proper format, accurate and completed within 24 hours of receipt of request.

Make copies and/or fax documents for physician in accordance with HIPPA guidelines and TPC policies.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Obtain patient information as directed by physician from other agencies.

Obtain patient’s laboratory results and recent medication sheet from their PCP.

Obtain vital signs (blood pressure, temperature and weight)

Follow-up with Case Managers to assure patients keep their lab appointments.

Sort and distribute diagnostic test results.

Fill out basic information on TDI forms, forward to physician for signature.

Assist physicians and nurses with medication groups

Monitor medication sample closet; review for expired medications. Call drug company representatives as needed and assist in drug disposal.

Monitor and order urine screen supplies and assist with urine screens.

Assist clinical supervision and staff as required.

Medication Requests/Refills

Process medication requests and ensure that all medication requests for the day are completed by end of shift.

Call pharmacy to refill existing medication per physician’s order.

Conduct collateral coordination with primary care physicians as needed.

Assist with scheduling of tests and treatments as requested by physician (ie: physicals, EKG’s, etc.).

Enter medical records that need to be pulled for the client’s next appointment. (Request chart 48 hours in advance).

Assist with smooth coordination of medication appointments for residential clients

Call insurance companies for authorizations needed as required.

Respond courteously to consumers.

Obtain vital signs such as blood pressure, temperature and weight.

Advise physician of the arrival of their appointments and forward chart to physician.

Answer incoming calls for physicians and other clinical staff as required and ensure messages contain correct spelling of names, phone numbers and brief message regarding the call.

Place calls through to the appropriate staff person.

Answer questions and investigate if answer is not known until resolution.

Maintain patient confidentiality.

Attend and participate in scheduled team meetings.

Work a flexible schedule to include some evenings.

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma and two years experience as a Medical Assistant; or equivalent combination of education and experience.

Bilingual Spanish preferred.

Must possess good typing skills as well as good spelling and grammar.

Excellent communication skills required.

General computer experience also required.

Incumbent must be able to multitask.

Attention to detail and strong organization skills are required.

Sustained and consistent follow-up on required actions is necessary to be successful.

Must be a team player with strong interpersonal skills.

Requires assertive style to coordinate successful completion of responsibilities.

Must be sensitive to the client population served by The Providence Center.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.