Job Summary

Health Home Team 1B at The Providence Center located on North Main Street is looking for a Manager to directly supervise 10-12 employees on the team. Carry out supervisory responsibilities in accordance with Center policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

Health Home Team 1B ensures consistent coordination of all aspects of care, including psychiatry, primary care, specialty care, medication, hospital discharge and wellness needs. Health Homes are based on the concept of person-centered care, a tenet of The Providence Center’s approach to care.

The Health Home Team 1B Manager coordinates services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Encourage consumers to attain the highest possible levels of independence.

Duties and Responsibilities include the following. Other duties may be assigned.

Coordinate the daily operations of the team.

Coordinate consumer care; oversee consumer admissions to and discharge from the hospital and the admissions of consumers to the team.

Oversee petty cash.

Ensure the quality and timely completion of Health Information Services (HIS) and other required documentation of staff.

Develop staff schedules to assure on-call and adequate coverage to meet consumer needs.

Facilitate treatment planning meetings for the development, review and implementation of treatment plans, in a timely manner.

Maintain monthly productivity statistics and case manager caseload statistics.

Provide orientation and training to new case managers.

Assist with ongoing training and staff development.

Provide support counseling, problem-solving, contracts and limit setting.

Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Assess consumers' unmet needs (psychological, physical, housing, psychiatric).

Perform in a calm and professional manner during crises or emergency situations.

Teach consumers adult daily living skills.

Initiate treatment and advocate for consumer within network of care.

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.

Complete record keeping in accordance with Health Information Services and other Center requirements.

Transport consumers in own vehicle or Center van to planned activities and appointments.

Maintain cooperative relationships with other employees, consumers and the public.

Attend trainings and conferences.

Serve on appropriate Center committees.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 10-12 employees on the team, in conjunction with the Coordinator.

Carries out supervisory responsibilities in accordance with Center policies and applicable laws.

Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

Requirements:

Master degree required.

Must have 2 years relevant experience in direct care with the psychiatrically disabled population and/or in a similar social service agency, as well as 2 years prior supervisory experience.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center; are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.