Medical Office Assistant/Pawtucket/Bilingual

Department: TPC-Patient Registration
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8845
Job Status: Full Time
Shift: Days
End Date:



The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.

The Medical Office Assistant will greet visitors, schedule appointments, respond to telephone callers and take messages. Collect demographic data, verify insurance coverage,
amount of outstanding deductible, and collect fees as appropriate. Interact with Access/Intake staff to facilitate the preadmission process.
Enter and confirm all demographic and insurance information. Determine and collect deductibles and co-pay, as appropriate. Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.  Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment. Cover for lunches at main reception and for staff sick and vacation time.   Excellent communication and customer service skills required. General computer experience also required.


EDUCATION/REQUIREMENTS:  High school diploma with a business background and two years’ experience with third party reimbursement; or equivalent combination of education and experience required. Must be able to multi-task and work in an extremely busy environment. Must also possess great typing skills, spelling, and grammar.   


Must be completely fluent in Spanish with the ability to interpret when required.