Clinical Director of Outpatient Services

Department: TPC-Adult Services Site.
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8828
Job Status: Full Time
Shift: Days
End Date:


Job Title:               Clinical Director of Outpatient Services

Division:                Adult Behavioral Services

Department:          Behavioral Health Outpatient Services & Prairie Outpatient

Location:               530 North Main Street

Reports To:           Interim Senior Director of Crisis, Community, and Outpatient Services

FLSA:                    Exempt


This is a full-time position, 37.5 hours per week. 



Manage specified aspects of Behavioral Health Outpatient Services and Prairie Avenue Outpatient Services, as well as perform administrative and clinical responsibilities to support the programs.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Coordinate the clinical operations of Behavioral Health Outpatient (BHOP) & Prairie Avenue Outpatient Services.

- Provide staff clinical supervision for appropriately identified which may include case managers, nurses, and clinicians.

- Manage and prioritize assignment of emergency and problematic cases.

- Oversee Orientation and Transfer groups or delegate as appropriate.

- Coordinate with Intake departments and Emergency Services to ensure prompt access to care.

- Provide leadership to staff regarding training, risk management, and day-to-day client care issues.

- Provide and coordinate clinical back-up to staff when necessary.

- Implementing/performing appropriate crisis management techniques, including de-escalation procedures, triage and assessment.

- Lead team and/or staff meetings.

- Ensure confidentiality is maintained in accordance with Center policy and legal requirements.

- Promote communications and coordination of services.


Coordinate the administrative operations of BHOP and Prairie Avenue Outpatient Services.

- Ensure the assignment of cases and monitoring of caseloads, staff schedules and productivity, and the implementation of treatment plans for direct reports.

- Monitor billing to ensure appropriate reimbursement systems of outpatient services.

- Serve as contact person with Intake regarding the triage of clients to ensure proper scheduling and clinical management of requests for services.

- Monitor staff productivity for direct reports.


-Review analysis of activities and costs to determine progress toward goals.

- Work in conjunction with Director to ensure the program meets RI and best practice standards.


Attend assigned committees meetings when appropriate.


Perform miscellaneous functions.

- Respond to emergencies as needed.

- Provide consultation and community liaison work to community agencies as needed.


Perform general record keeping in accordance with Health Information Services and other Center requirements and ensure staff are performing recordkeeping in accordance with Health Information Services (HIS), and other Center requirements.

-Complete progress notes with appropriate format.

-Develop and implement a plan of care with ongoing consumer input.

-Complete a clear, specific, client centered, behaviorally oriented treatment plan as required with consumer signature.

-Complete insurance documentation as required.

-Complete required reports and evaluations.

-Follow required office procedures in a cooperative manner.



Communicate with various local agencies and other departments at The Center.

-Accept and use direction and supervision.

-Benefit from constructive criticism.


Maintain active involvement in professional and lay mental health organizations within the community.


OCCASIONAL DUTIES: Serve on appropriate Center committees.



Directly supervises in Behavioral Health Outpatient Services and Prairie Outpatient Services

and carries out supervisory responsibilities in accordance with Center policies and applicable laws. Responsibilities can include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Master's degree in a clinical field and independent licensure. QMHP preferred. 5 years clinical experience preferred. Experience with brief treatment and knowledge of mental health and addiction treatment issues required, as well as knowledge of managed care. Demonstrated success in program development and interagency efforts.  Prior supervisory and administrative experience required.



Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from consumers, regulatory agencies, or community. Ability to write presentations. Ability to effectively present information to top management, public groups, Center employees and consumers.



Ability to define problems, collect data, establish facts, and draw valid conclusions.



Licensed Independent Clinical Social Worker (LICSW), or Licensed Mental Health Counselor (LMHC) or RNCS required. Insured auto and valid driver's license.



Knowledge of state-of-the-art outpatient treatment modalities, current health care services delivery environment and management principles.


PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually quiet.