Case Manager

Department: TPC-TEAM 1B Site.
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8717
Job Status: Full Time
Shift: Days
End Date:

Provide case management and substance abuse treatment to consumers in the IHH Program.


Coordinate substance abuse services for consumers.

Promote Center resources and services in the community and maintain positive community relations.

Maintain awareness of and report the substance abuse service needs to appropriate Center staff.

Perform general outreach and provide substance abuse counseling.

Coordinate a variety of services.

Treat consumers with respect.

Provide support counseling, problem-solving, contracts and limit setting.

Establish attainable goals with the consumer.

Involve consumers, agencies and others in planning.

Assist consumers in deciding which areas they want to address.

Assist consumers with basic medical procedures and hygiene needs.

Encourage consumers to attain the highest possible levels of independence.

Accept the values and lifestyles of consumers.

Use a flexible approach with a diverse population.

Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.

Present verbally a synopsis of actual cases as required.

Arrange moves for consumers.

Accompany consumers to appointments with agencies, clinics, doctors, etc.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Treat consumers with respect.

Assess consumers' unmet needs (psychological, physical, housing, and psychiatric).

Identify, assess and respond to crisis situations.

Use a flexible approach with a diverse population.

Perform in a calm and professional manner during crisis or emergency situations.

Teach consumers adult daily living skills.

Use a step-by-step process when teaching skills.

Use positive reinforcement and encouragement.

Integrate skills training in all aspects of rehab.

Complete chores if consumers' skill level warrants or when consumer refuses.

Maintain a clean, healthy and safe environment at all times.

Perform household duties as needed.

Use a flexible approach with a diverse population.

Assist consumers with budgeting and money management.

Help form a nutritional plan and assist consumers with food shopping.

Serve as a resource to staff regarding the Latino/Spanish community.

Provide education and communicate on community resources and cultural matters.

Interpret both language and cultural concerns for staff and other community service providers, as appropriate.

Participate in in-service training and skill development activities within The Center.

Initiate treatment and advocate for consumer within network of care.

Schedule appointments for consumers within The Center and with outside agencies.

Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor).

Complete required interagency and other necessary paperwork.

Identify, obtain, and maintain housing and necessary household goods and furnishings.

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.

Negotiate with reasonable goals.

Clarify the issues to be negotiated.

Follow through with the agreement reached.

Remain flexible and consider alternatives.

Advocate for consumer.

Attend court and mental health reviews.

Collaborate with other providers, agencies, and individuals in the client's network of care.

Maintain knowledge of the systems, services and resources available to the population and access them as needed.

Communicate with various local agencies and individuals, as well as with Center staff.

Transport consumers in own vehicle or Center van to planned activities and appointments.

Drive carefully and abide by traffic rules.

Ensure that seat belts are worn by all traveling in Center owned vehicles.

Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy.

Complete daily activity logs.

Complete progress notes with appropriate format.

Develop and implement a plan of care with ongoing consumer input.

Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.

Monitor confidentiality in accordance with Center policy and legal requirements.

Complete required reports and evaluations.

Follow required office procedures in a cooperative manner.

Initiate and process incident reports as per Center guidelines.

Adhere to Infection Control protocols.

Maintain cooperative relationships with Center staff, consumers, community agencies and the public.

Communicate with various local agencies and other departments or teams at The Center.

Work in cooperation with co-workers and supervisory staff.

Deal with team members regarding problems in a constructive manner.

Accept and use direction and supervision.

Benefit from constructive criticism.

Attend trainings, staff meetings, case presentations, conferences, etc.

Provide feedback to staff on the content of educational programs attended.

Attend mandatory in-service trainings.

Serve on appropriate Providence Center committees.

Other duties may be assigned.


Bachelor's degree in Human Services required. Experience in cross-cultural education, training, and consultation required.

Experience with Rhode Island substance abuse system and its network agencies. Awareness of the general trends in confronting the problems of substance abuse.

Ability to read and interpret instructions, documents and follow procedures. Ability to write routine reports and correspondence. Ability to speak effectively with consumers and employees. Fluency in Spanish /English (reading/writing/speaking).

Must have valid driver's license and insured auto.

Awareness of the general trends in confronting the problems of substance abuse.

Knowledge of the behavioral, psychological, physical and social effects of psychoactive substances on the user and their family members or other significant individuals.

Understanding of the established diagnostic criteria for substance abuse disorders.

Ability to act as an advocate for the needs of the Latino/Spanish community is required.

Knowledge of the customs, values, beliefs and traditions of the Latino/Spanish community and be familiar with transcultural issues.

Knowledge of basic crisis intervention, counseling techniques, and case management techniques is preferred.

Ability to act as an advocate for the needs of the Latino/Spanish community is required.

Reasoning Ability:  Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.