Server Administrator

Operating Unit Care New England
Location: Providence, RI
Job ID: 8715
Job Status: Full Time
Shift: Days
End Date:







  1. Server Administrator (Windows) Job Code: 384


Department: Information Services Dept. #: 8232


Grade: E


Reports To: IS Infrastructure Manager FLSA Status: E


Primary Function


The Server Administrator provides overall support in the area of the server network environment, including operating systems, architecture and storage. The incumbent analyzes, purchases, configures and installs server components, network devices and office automation products to maintain organizationsí operating systems. Diagnoses and resolves server related problems such as server hardware, operating systems, desktop systems and applications software. Monitors servers, replication, and mail routing, creates user accounts, and maintains security levels on databases. Oversees the training and development of the Associate Server Administrator and other IS staff, and performs other job related duties as requested.




Bachelors Degree in Computer Science or related area with three to five years experience in desktop software support in a networking environment, or equivalent combination of education and experience. Thorough knowledge of communication systems and ability to analyze and resolve network related problems. Applied knowledge of applicable operating systems required with certification preferred. Must have good communication and interpersonal skills.


Solid background with Windows Server OS. Experience with and good understanding of Citrix Xenapp (version 4.5-6.5). Experience with VMware and SAN storage concepts. Good understanding of Network concepts, subnets, routing, DHCP, DNS and load balance. Experience working with IIS. Windows scripting languages VB, Powershell. Willing to work off hours and within groups of peers to resolve issues. Project work experience.


I. Application of Knowledge and Skill


  1. Configures, starts and stops, environments using utilities. Maintains configurations per CNE IS and vendor recommendations/standards.


  1. Performs installations and upgrades.


  1. Create programmer and administrative access to environments. Creates logins for different types of access.


  1. Creates environments for testing and/or training.


  1. Maintains environment security. Monitors license usage.


  1. Performs backups, restores, monitoring, refreshing, set-up and configuration of servers and releases.


  1. Analyzes the capabilities of new/existing application software and coordinates purchases as needed to meet organizationís needs.


  1. Configures and installs network server components, network devices and office automation products for end users.


  1. Monitors servers, replication and mail routing, and troubleshoots any unusual system behavior. Establishes baseline for systems performance and monitors it regularly.


  1. Creates and maintains security levels on databases such as user accounts.


  1. Provides instruction on office automation product and network device use to end users.


  1. Identifies and resolves/reports server related and product problems.


  1. Prepares written documentation, including operational, technical and user documentation.


  1. Maintains departmental request tracking system.



  1. Preserves and protects patient and employee rights to confidentiality.


  1. Performs other job related duties, including providing backup support for staff.


II. Planning, Productivity and Decision Making


  1. Effectively prioritizes own work in order to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.


  1. Completes job responsibilities within required timeframe, according to established schedules or workflow requirements.


  1. Displays an ability to evaluate areas in need of improvement and provides input in order to improve current methods, services, programs or technology.


  1. Reviews and assesses information before making decisions and solving problems.


  1. Uses proper judgment and knowledge of established practices and procedures when addressing problems or issues.


III. Customer Service


  1. Establishes and maintains effective relationships with customers, gaining their trust and respect.


  1. Anticipates customer needs and proactively addresses them.



  1. Understands the customerís business and the importance to the organizations mission.


  1. Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers.


  1. Follows the established procedures and effectively uses tools to provide high level support to customers.


IV. Teamwork


  1. Demonstrates an ability to work well with employees at all levels across Care New England.


  1. Contributes information, ideas and opinions in a group setting.


  1. Volunteers for team assignments or group problem solving


  1. Represents own ideas and solutions while acknowledging and/or accepting ideas and solutions of others.


V. Communications


  1. Written communication is clear, concise and professional as well as appropriate to the recipient.


  1. Verbal communication is clear, professional in tone, non-threatening and appropriate to the recipient.


  1. Identifies which type of communication is appropriate under different circumstances.


  1. Is attentive, actively listens and can accurately relay information.


  1. Personal Development


  1. Maintains professional growth and development.


  1. Participates in taskforces and committees.


  1. Attends seminars, workshops and conferences as appropriate.


VII. Supervision


  1. Provides input and assistance in the training and development of employees.


VIII. Department Standards


  1. Dependability: Effectively plans and schedules time off


  1. Attendance:


Number of days absent due to unscheduled PTO: _____

Number of days tardy: _____

  1. Appearance: Exhibits acceptable personal neatness and hygiene. Dresses acceptably


IX. CNE-Wide Standards



Care New England Values