Residential Case Manager

Department: TPC-Broad St Group Home
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8653
Job Status: Part Time
Shift: Flex
End Date:

Job Title: Residential Case Manager

Department: Residential Services
FLSA: Non-Exempt

Status: Full-time/Part-time

Provide clinical case management services in order to facilitate program goals and objectives using a quality care approach. Identify client needs with a person-centered approach to address not only mental health symptoms but co-occurring disorders. Working with consumers to achieve the highest level of independence possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide case management and support to consumers.
-Treat consumers with respect.
-Provide support counseling, problem solving, contracts and limit setting.
-Establish attainable goals with the consumer.
-Involve consumer, agencies and others in treatment planning.

-Collaborate with clinical team on engagement insight and needed supports.

-Provide support counseling with mental health issues, substance use disorders, and medical conditions.
-Assist consumer in deciding which areas they want to address.
-Assist and monitor the group home consumers with medical interventions and hygiene needs.
-Encourage consumers to attain the highest possible levels of independence.
-Accept the values and lifestyles of consumers.
-Use a flexible approach with a diverse population.

Make assessments and provide appropriate crisis interventions and risk management as needed to maintain a calm and safe environment.
-Assess consumers' unmet needs (psychological, physical, housing, substance use, and psychiatric).
-Identify, assess and respond to crisis situations.

Teach consumers adult daily living skills assisting them in all aspects of their life in the group home and supervised apartments.
-Teach, supervise and assist consumers with doing household chores (morning and evening, laundry, room cleaning, etc.) using realistic situations.

-Teach clients coping skills to implement symptoms management and harm reduction.

-Provide direct alcohol and drug counseling/case management to individuals with substance use disorders.

-Perform household duties as needed.
-Use a step-by-step process when teaching skills.
-Use positive reinforcement and encouragement.
-Integrate skills training in all aspects of their treatment plan.
-Maintain a clean, healthy and safe environment at all times.

-Adhere to Infection Control protocols.

-Implement emergency protocols when required.

Initiate treatment and advocate for consumer within network of care.
-Negotiate and schedule appointments for consumers within The Center and with outside agencies (Social Security Supplemental Insurance (S.S.I.), Food Stamps, Advocates Office, Medical Doctor, etc.).

-Negotiate on behalf of the consumer, as needed, with landlords, courts, families, treatment team, consumers themselves.

Assist in the development and implementation of socialization and recreational activities within the group home, in the community, and by attending Day Program groups and activities.
-Develop professional relationship with Day Program staff.
-Provide and maintain a home atmosphere.
-Maintain and promote family contacts and relationships.

Transport consumers in own vehicle or Center van to planned activities and appointments.
-Drive carefully and abide by traffic rules.
-Ensure that seat belts are worn by all traveling in Center or owned vehicles.

Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements and abide by Center confidentiality policy.

-Complete required interagency and other necessary paperwork.
-Complete shift activity logs.
-Complete all required documentation with appropriate format.
-Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer involvement and signature.
-Monitor confidentiality in accordance with Center policy and legal requirements.
-Complete required reports and evaluations (ADL/DLA Assessments and Psycho-Social Functional Assessments).
-Follow required office procedures in a cooperative manner.
-Initiate and process incident reports as per Center guidelines.

Maintain cooperative relationships with Center staff, consumers, community agencies and the public.
-Communicate with various local agencies and other departments or teams at The Center.

-Provide appropriate referrals and supports to identify and target co-occurring needs.
-Deal with team members regarding problems in a constructive manner.
-Accept and use direction and supervision.
-Benefit from constructive criticism.

Attend trainings, case presentations and conferences as required.

-Serve on appropriate Center committees.
-Work flexible hours, including evenings, weekends, holidays and during inclement weather.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associateís degree in Human Services or related field required. Bachelorís degree preferred. Experience in residential facilities helpful.

Ability to read and interpret instructions, documents and follow procedures. Ability to write routine reports and correspondence. Ability to speak effectively with consumers, employees and individuals in the community.

Must have valid driver's license and insured auto.

Must be able to work flexible hours including evenings, overnights, weekends, and holidays as well as cover the program when unforeseen circumstances arise to ensure 24-hour coverage.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, or controls; talk or hear; and smell. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.