Primary Function

 

This position is responsible for providing clerical Medical Secretary support and assisting the physicians with clinical procedures. This role functions as the primary link between the patient and the practice. In addition, serves as liaison between the practice and outside support services.

 

Responsibilities

 

1. Coordinates schedules with professional staff and schedules appointments. Registers  

    patients, verifying insurance coverage and appropriate referrals, answers telephone

    and directs calls appropriately.

 

 

2.  Prepare each patient’s medical record per office protocol (i.e., lab reports, allergies

     and other correspondence.)

 

3.  Prepare patients for examination, assisting elderly residents with gowning and 

     seating as appropriate.

 

 

4.  Performs CLIA waived tests as instructed by physician including: phlebotomy,

     Electrocardiograms, glucometer tests and spirometry.

 

 

5.  Maintain treatment rooms and clinical equipment. Maintain clinical

     inventory and order supplies as needed.

 

6.  Obtain and record blood pressure, height, weight, pulse, respirations, vision

     screening, and temperature as needed. 

 

 

7.  Perform all duties as assigned.

Job Qualifications and Specifications

 

Vocational/Technical training and/or a minimum of six months job-related experience or equivalent is required. Strong Medical Secretary background. Ability to format, proofread letters and possess good communication skills. Medical Assistant Certification Preferred. 

 

Physical Environment

 

The job is typically required to perform work through eye/hand/foot coordination most of a normal working day.

 

I.  APPLICATION OF KNOWLEDGE

 

A. Coordinates schedules with professional staff and schedules appointments. Registers  

     patients, verifying insurance coverage and appropriate referrals, answers telephone

     and directs calls appropriately.

 

B.  Prepare each patient’s medical record per office protocol (i.e., lab reports, allergies

     and other correspondence.)

 

C. Prepare patients for examination, assisting elderly residents with gowning and 

     seating as appropriate.

 

D. Performs CLIA waived tests as instructed by physician including: phlebotomy,

     Electrocardiograms, glucometer tests and spirometry.

 

E.  Maintain treatment rooms and clinical equipment. Maintain clinical

     inventory and order supplies as needed.

 

F.  Obtain and record blood pressure, height, weight, pulse, respirations, vision

     screening, and temperature as needed. 

 

 

II.  KNOWLEDGE & SKILLS

 

1. Aseptic Techniques

 

2. Biomedical Equipment/Electronics

 

3. CPR

 

4. Data Entry.

 

5. Electrocardiography

 

6. Filing

 

7. General Clerical

 

8. Infection Control Procedures

 

1. Medical Terminology

 

10. Patient Transport

 

11. PC Applications Software

 

L.  Proficient in Microsoft Word, Excel and Outlook .

 

50. Sanitation Techniques

 

1000. Scheduling

 

14. Secretarial Functions

 

• Sterilization Procedures

 

16. Waste Management

 

17. Phlebotomy

 

III.  PLANNING & DECISION MAKING

 

1. Effectively performs multiple tasks, prioritizing work in order to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.

 

B. Completes job responsibilities within required timeframe, according to workflow  

     requirements.

 

C. Reviews and assesses information before making decisions and solving problems.

 

D.  Uses proper judgment and knowledge of established practices and procedures when    

     addressing problems or issues.

 

E.  Displays an ability to evaluate areas in need of improvement and provides input in

     order to improve current methods, services, programs or technology.

 

IV.  PATIENT RELATIONS

 

1. Maintains quality levels and standards as they relate to providing direct and indirect

patient care.

 

B.  Provides appropriate information or instructions to patients, family and visitors.

 

C.  Assesses, treats and cares for patients in a manner appropriate to the age of the

      Patient.

 

V.  CONTACTS

 

Utilizes interpersonal communication skills in order to exchange information in a clear and accurate manner with:

 

1. Managers/Supervisors Outside Dept

 

2. Employees Outside the Dept

 

3. Employees Inside the Dept

 

4. Physicians

 

5. Other Healthcare Professionals

 

6. Vendors/Suppliers

 

7. Customers

 

VI.  COMMUNICATIONS

 

1. Courteously answers telephones and provides information in accordance with policies and procedures.

 

2. Provides clear instructions and/or trains in a manner that ensures their understanding.

 

3. Documents patient medical records according to prescribed policies and procedures.

 

4. Writes grammatically correct general correspondence/memoranda to keep appropriate people informed.

 

5. Documents information accurately in routine reports.

 

VII. HOSPITAL WIDE STANDARDS

 

1. Conducts all job duties in accordance with established hospital and regulatory requirements.

 

2. Maintains and respects the confidentiality of any patient, employee and/or any other sensitive information.

 

3. Works effectively with others; helps others to solve problems; promotes teamwork and cooperation among individuals and/or departments.

 

4. Shows flexibility and willingness to extend self over and above the call of duty.

 

5. Willingly helps others to solve problems.

 

6. Demonstrates ability to satisfy job requirements in situations involving unusual work demands.

 

7. Displays a positive attitude to patients and/or co-workers; sets a good example to others.

 

8. Adheres to hospital policies and procedures at all times.

 

1. Present and on-time according to scheduled hours.

 

10. Maintains confidentiality at all times