Lean Process Improvement Manager

Department: WIH-CNE Administration
Operating Unit Care New England
Location: Providence, RI
Job ID: 8317
Job Status: Full Time
Shift: Days
End Date:

Primary Function

The Process Improvement Manager is responsible for the design, implementation, monitoring, and     evaluation of the organizational performance improvement and innovation strategies for Women        & Infants Hospital of Rhode Island.  The incumbent plans, directs, and coordinates the resources necessary to provide support to improvement teams and delivering results in specific time frames. Working collaboratively with several departments, assists when appropriate in phases of strategic management. Serves as a resource between internal and external organizations to communicate and facilitate actions necessary to achieve the organization's goals. Educates leaders and other key stakeholders in all performance improvement concepts, including Lean Six Sigma tools and methods. Effectively manages projects, serves on various key committees, and performs other special activities as directed.  The Process Improvement Manager will act as a mentor, and coach to CAP and lean leader candidates through projects


Bachelor's degree in health care administration, business administration, or other related field

required. A minimum of three to five years of related healthcare experience and proven abilities in project management and change management.  Demonstrated analytical skills.  Black Belt Certification highly desirable.  Must have knowledge of performance improvement systems and previous experience with leading Performance Improvement initiatives, involvement with Six Sigma, or similar methodology. Experience working in women’s health, an academic medical center, a large community hospital, or health system highly desirable. Excellent written and oral communication skills and the ability to make effective presentations to diverse groups. Strong interpersonal skills to effectively lead, and engage key stakeholders, staff, and external partners. Computer proficiency in word processing, spreadsheets, and presentation software preferred.

I.  Application of Knowledge and Skill

  1. Effectively identifies, designs, and evaluates Performance Improvement (PI) initiatives  

     and innovation. Evaluates opportunities to ensure that the Hospital's long range  

     objectives are being met and the direction of these opportunities is aligned with CNE

     objectives. Identifies and leverages appropriate concepts, new tools, and methods

     across projects and business settings. Develops plans and implements a planning  

   process, utilizing appropriate resources and involving leaders in preparing and sustaining

   change. Leads the team to prioritize quality project selection processes based upon

   business impact (e.g. reduce risk/cost improve productivity/profitability, financial impact of

   implementation.) Applies best practices for introducing, driving, and sustaining major

   change initiatives. Presents plan to key stakeholders for business plan approval and

   employs various approaches and tools to mobilize commitment and overcome resistance

   to change.

B.     Provides strategic management and monitoring for the implementation performance

        improvement and innovation strategies for Women & Infants' Hospital. Designs and

        implements systems for supporting and optimizing growth including an ongoing planning

        process and creation of decision support information. Ensures linkage of strategic and

        financial planning throughout the process and phase implementation as may be 

        appropriate. Coordinates and assists key stakeholders in translating and implementing

        plans into action steps, timelines, and specific goals. Maintains the business team's focus

        on key customer satisfaction factor. Improves other to consider the entire range of factors

        that help and hinder key interventions (eg, demonstrates "big picture" thinking) Monitors

        service line implementation in accordance with plan and communicates key successes.

C.     Educates leaders and other key stakeholders in performance improvement and

        innovation concepts and methods. Coaches leaders on developing appropriate

        performance improvement and change management techniques to achieve goals.

         Assesses need for and provides real time process improvement training for initiative

        teams and stakeholders. Supports and researches opportunities for potential

        alliances/partnerships for educational advancement of PI methodologies for the

        organization and ensures effective communication of new educational opportunities.

D.     Communicates performance improvement efforts to varying levels of the organization.       

        Communicates regularly with team stakeholders and executive sponsors about team

        progress toward goal achievement, critical factors and obstacles. Presents plans to key

        stakeholders for approval and employs various approaches and tools to mobilize support

        for key initiatives.

E.     Works collaboratively with various internal departments on performance improvement

        initiatives and innovation strategies and assists when appropriate, with strategic project

        management. Ensures a unified strategy for new and existing programs and provides

        appropriate levels of attention, sharing, and guidance to stakeholders. Oversees project

        logistics such as project timelines, agenda development, production and distribution of

        meeting minutes, and preparation of reports on project status and activities to various

        audiences. Prepares, administers, and manages the overall PI operations and budget as

        well as monitors and analyzes budget variances to ensure effective cost containment.

F.      Maintains professional growth and development. Stays abreast of current and innovative   

        trends in performance improvement and innovation. Enhances professional growth and

        development through participation in educational conferences, in-services and  

        workshops, and through review of current literature. Maintains professional affiliations

        and participates in various professional organization to keep abreast of latest trends in

        proven performance improvement methodologies.

G.       Preserves and protects employee and patient rights to confidentiality.

H.       Performs other job related duties as assigned or directed.

II. Planning, Productivity and Decision Making

  1. Effectively prioritizes own work in order to complete job responsibilities.  Displays ability to adjust priorities based upon understanding of policies and procedures.
  2. Completes job responsibilities within required timeframe, according to established schedules or workflow requirements.
  3. Displays an ability to evaluate areas in need of improvement and provides input in order to improve current methods, services, programs or technology.
  4. Reviews and assesses information before making decisions and solving problems.
  5. Uses proper judgment and knowledge of established practices and procedures when addressing problems or issues.