Residential Case Manager, Per Diem

Department: TPC-Grandview Apartments Site.
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8210
Job Status: Per Diem
Shift: Other
End Date:

Provide psycho-social rehab services in order to facilitate program goals and objectives in a quality care approach.

include the following. Other duties may be assigned.

Provide case management and support to consumers.
-Treat consumers with respect.
-Provide support counseling, problem solving, contracts and limit setting.
-Establish attainable goals with the consumer.
-Involve consumer, agencies and others in planning.
-Assist consumer in deciding which areas they want to address.
-Assist and monitor the group home consumers with basic medical procedures and hygiene needs.
-Encourage consumers to attain the highest possible levels of independence.
-Accept the values and lifestyles of consumers.
-Use a flexible approach with a diverse population.

Make assessments and provide appropriate crisis interventions and risk management as needed to maintain a calm and safe environment.
-Treat consumers with respect.
-Assess consumers' unmet needs (psychological, physical, housing, psychiatric).
-Identify, assess and respond to crisis situations.
-Use a flexible approach with a diverse population.

Teach consumers adult daily living skills assisting them in all aspects of their life in the group home.
-Teach, supervise and assist consumers with doing household chores (morning and evening, laundry, room cleaning, etc.) using realistic situations.
-Use a step-by-step process when teaching skills.
-Use positive reinforcement and encouragement.
-Integrate skills training in all aspects of Rehab. Plan.
-Complete chores if consumers' skill level warrants or when consumer refuses.
-Maintain a clean, healthy and safe environment at all times.
-Perform household duties as needed.
-Use a flexible approach with a diverse population.

Initiate treatment and advocate for consumer within network of care.
-Negotiate and schedule appointments for consumers within The Center and with outside agencies (Social Security Supplemental Insurance (S.S.I.), Food Stamps, Advocates Office, Medical Doctor, etc.).
-Complete required interagency and other necessary paperwork.

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, treatment team, consumers themselves.
-Negotiate with reasonable goals.
-Clarify the issues to be negotiated.
-Follow through with the agreement reached.
-Remain flexible and consider alternatives.
-Advocate for consumer.

Assist in the development and implementation of socialization and recreational activities within the group home, in the community, and by attending Day Program groups and activities.
-Develop professional relationship with Day Program staff.
-Provide and maintain a home atmosphere.
-Maintain and promote family contacts and relationships.

Transport consumers in own vehicle or Center van to planned activities and appointments.
-Drive carefully and abide by traffic rules.
-Ensure that seat belts are worn by all traveling in Center owned vehicles.

Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements and abide by Center confidentiality policy.
-Complete daily activity logs.
-Complete progress notes with appropriate format.
-Develop and implement a plan of care with ongoing consumer input.
-Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.
-Monitor confidentiality in accordance with Center policy and legal requirements.
-Complete required reports and evaluations (MHPRR checklist, Psycho-social form).
-Follow required office procedures in a cooperative manner.
-Initiate and process incident reports as per Center guidelines.
-Adhere to Infection Control protocols.

Maintain cooperative relationships with Center staff, consumers, community agencies and the public.
-Communicate with various local agencies and other departments or teams at The Center.
-Work in cooperation with co-workers and supervisory staff.
-Deal with team members regarding problems in a constructive manner.
-Accepts and uses direction and supervision.
-Benefits from constructive criticism.

Attend trainings, case presentations and conferences.
-Provide feedback to staff on the content of educational programs attended.
-Attend mandatory in-service trainings and other trainings required.

-Serve on appropriate Center committees.
-Work flexible hours, including evenings, weekends, holidays and during inclement weather.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associates degree in Human Services or related field required.
Bachelorís degree preferred. Experience in residential facilities helpful.

Ability to read and interpret instructions, documents and follow procedures. Ability to write routine reports and correspondence. Ability to speak effectively with consumers, employees and individuals in the community.

Must have valid driver's license and insured auto.

Must be able to work flexible hours including evenings, overnights, weekends, and holidays as well as cover the program when unforeseen circumstances arise to ensure 24-hour coverage.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, or controls; talk or hear; and smell. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.