Case Manager, BHOP Team 1

Department: TPC-BHOP Team 1
Operating Unit The Providence Center
Location: Providence, RI
Job ID: 8109
Job Status: Full Time
Shift: Days
End Date:

Coordinate services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms.  Encourage consumers to attain the highest possible levels of independence.


Coordinate a variety of services.

Treat consumers with respect.

Provide support counseling, problem solving, contracts and limit setting.

Establish attainable goals with the consumer.

Involve consumers, agencies and others in planning.

Assist consumers in deciding which areas they want to address.

Assist consumers with basic medical procedures and hygiene needs.

Encourage consumers to attain the highest possible levels of independence.

Accept the values and lifestyles of consumers.

Use a flexible approach with a diverse population.

Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.

Present verbally a synopsis of actual cases as required.

Arrange moves for consumers.

Accompany consumers to appointments with agencies, clinics, doctors, etc.

Initiate vocational/job development activities with consumer.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Assess consumers' unmet needs (psychological, substance use, physical, housing, psychiatric).

Identify, assess and respond to crisis situations.

Use a flexible approach with a diverse population.

Perform in a calm and professional manner during crisis or emergency situations.

Teach consumers adult daily living skills.

Teach, supervise and assist consumers with doing household chores, laundry, room cleaning, etc.) using realistic situations.

Use a step-by-step process when teaching skills.

Use positive reinforcement and encouragement.

Integrate skills training in all aspects of Rehab. and Recovery Plan.

Complete chores if consumers' skill level warrants.

Maintain a clean, healthy and safe environment at all times.

Perform household duties as needed.

Use a flexible approach with a diverse population.

Assist consumers with budgeting and money management.

Help form a nutritional plan and assist consumers with food shopping.

Initiate treatment and advocate for consumer within network of care.

Schedule appointments for consumers within The Center and with outside agencies.

Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor).

Complete required interagency and other necessary paperwork.

Identify, obtain, and maintain housing and necessary household goods and furnishings.

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.

Negotiate with reasonable goals.

Clarify the issues to be negotiated.

Follow through with the agreement reached.

Remain flexible and consider alternatives.

Advocate for consumer.

Attend court and mental health reviews.

Transport consumers in own vehicle or Center van to planned activities and appointments.

Drive carefully and abide by traffic rules.

Ensure that seat belts are worn by all traveling in Center or employee owned vehicles.

Complete recordkeeping in accordance with Health Information Services (HIS) and other center requirements within required time frames and abide by center confidentiality policy.

Complete daily activity logs.

Complete progress notes with appropriate format.

Develop and implement a plan of care with ongoing consumer input.

Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.

Monitor confidentiality in accordance with Center policy and legal requirements.

Complete required reports and evaluations (MHPRR checklist, Psycho-social form).

Follow required office procedures in a cooperative manner.

Initiate and process incident reports as per Center guidelines.

Adhere to Infection Control protocols.

Maintain cooperative relationships with Center staff, consumers, community agencies and the public.

Communicate with various local agencies and other departments or teams at The Center.

Work in cooperation with co-workers and supervisory staff.

Deal with team members regarding problems in a constructive manner.

Accept and use direction and supervision.

Benefit from constructive criticism.

Attend trainings, case presentations and conferences.

Provide feedback to staff on the content of educational programs attended.
Attend mandatory in-service trainings and other trainings required.


Other duties may be assigned.


Bachelorís degree (B.A.) from four-year college or university in Human Services.  Experience in Human Services Field preferred.

Bilingual Spanish preferred. 

Must have valid driver's license and insured auto.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Must be able to be flexible.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, or controls; talk or hear; and smell. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is regularly exposed to fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.


Schedule:  37.5 hours per week, Monday-Friday 8:00am - 4:00pm