Medical Assistant

Department: CNEMG-KH GERIATRICS-CNEMG
Operating Unit Care New England Medical Group
Location: Providence, RI
Job ID: 7810
Job Status: Full Time
Shift: Days
End Date:

Primary Function

 

This position is responsible for providing clerical Medical Secretary support and assisting the physicians with clinical procedures. This role functions as the primary link between the patient and the practice. In addition, serves as liaison between the practice and outside support services.

 

Responsibilities

 

1. Coordinates schedules with professional staff and schedules appointments. Registers

patients, verifying insurance coverage and appropriate referrals, answers telephone

and directs calls appropriately.

 

 

2. Prepare each patientís medical record per office protocol (i.e., lab reports, allergies

and other correspondence.)

 

3. Prepare patients for examination, assisting elderly residents with gowning and

seating as appropriate.

 

 

4. Performs CLIA waived tests as instructed by physician including: phlebotomy,

Electrocardiograms, glucometer tests and spirometry.

 

 

5. Maintain treatment rooms and clinical equipment. Maintain clinical

inventory and order supplies as needed.

 

6. Obtain and record blood pressure, height, weight, pulse, respirations, vision

screening, and temperature as needed.

 

 

7. Perform all duties as assigned.

 

 

 

Job Qualifications and Specifications

 

Vocational/Technical training and/or a minimum of six months job-related experience or equivalent is required. Strong Medical Secretary background. Ability to format, proofread letters and possess good communication skills.

 

Physical Environment

 

The job is typically required to perform work through eye/hand/foot coordination most of a normal working day.

 

I. APPLICATION OF KNOWLEDGE

 

A. Coordinates schedules with professional staff and schedules appointments. Registers

patients, verifying insurance coverage and appropriate referrals, answers telephone

and directs calls appropriately.

 

B. Prepare each patientís medical record per office protocol (i.e., lab reports, allergies

and other correspondence.)

 

C. Prepare patients for examination, assisting elderly residents with gowning and

seating as appropriate.

 

D. Performs CLIA waived tests as instructed by physician including: phlebotomy,

Electrocardiograms, glucometer tests and spirometry.

 

E. Maintain treatment rooms and clinical equipment. Maintain clinical

inventory and order supplies as needed.

 

F. Obtain and record blood pressure, height, weight, pulse, respirations, vision

screening, and temperature as needed.

 

 

II. KNOWLEDGE & SKILLS

 

  1. Aseptic Techniques

 

  1. Biomedical Equipment/Electronics

 

  1. CPR

 

  1. Data Entry.

 

  1. Electrocardiography

 

  1. Filing

 

  1. General Clerical

 

  1. Infection Control Procedures

 

  1. Medical Terminology

 

  1. Patient Transport

 

  1. PC Applications Software

 

L. Proficient in Microsoft Word, Excel and Outlook .

 

  1. Sanitation Techniques

 

  1. Scheduling

 

  1. Secretarial Functions

 

 

  1. Waste Management

 

  1. Phlebotomy

 

III. PLANNING & DECISION MAKING

 

  1. Effectively performs multiple tasks, prioritizing work in order to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.

 

B. Completes job responsibilities within required timeframe, according to workflow

requirements.

 

C. Reviews and assesses information before making decisions and solving problems.

 

D. Uses proper judgment and knowledge of established practices and procedures when

addressing problems or issues.

 

E. Displays an ability to evaluate areas in need of improvement and provides input in

order to improve current methods, services, programs or technology.

 

IV. PATIENT RELATIONS

 

  1. Maintains quality levels and standards as they relate to providing direct and indirect

patient care.

 

B. Provides appropriate information or instructions to patients, family and visitors.

 

C. Assesses, treats and cares for patients in a manner appropriate to the age of the

Patient.

 

V. CONTACTS

 

Utilizes interpersonal communication skills in order to exchange information in a clear and accurate manner with:

 

  1. Managers/Supervisors Outside Dept

 

  1. Employees Outside the Dept

 

  1. Employees Inside the Dept

 

  1. Physicians

 

  1. Other Healthcare Professionals

 

  1. Vendors/Suppliers

 

  1. Customers

 

VI. COMMUNICATIONS

 

  1. Courteously answers telephones and provides information in accordance with policies and procedures.

 

  1. Provides clear instructions and/or trains in a manner that ensures their understanding.

 

  1. Documents patient medical records according to prescribed policies and procedures.

 

  1. Writes grammatically correct general correspondence/memoranda to keep appropriate people informed.

 

  1. Documents information accurately in routine reports.

 

VII. HOSPITAL WIDE STANDARDS

 

  1. Conducts all job duties in accordance with established hospital and regulatory requirements.

 

  1. Maintains and respects the confidentiality of any patient, employee and/or any other sensitive information.

 

  1. Works effectively with others; helps others to solve problems; promotes teamwork and cooperation among individuals and/or departments.

 

  1. Shows flexibility and willingness to extend self over and above the call of duty.

 

  1. Willingly helps others to solve problems.

 

  1. Demonstrates ability to satisfy job requirements in situations involving unusual work demands.

 

  1. Displays a positive attitude to patients and/or co-workers; sets a good example to others.

 

  1. Adheres to hospital policies and procedures at all times.

 

  1. Present and on-time according to scheduled hours.

 

  1. Maintains confidentiality at all times.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I certify that I have received this position description and that it is an accurate description of the duties and responsibilities of this position.

 

 

______________________________ __________________

  1. Name (Typed or Printed) Signature Date