Job Summary:

Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments.

Duties and Responsibilities:

Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed.

Schedule authorizations and coordinate all procedures.

Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.'

Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.

Verifies patient information when scheduling appointments.

Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice.

Attends and participates in monthly practice meetings.

Performs all other duties as assigned.

Requirements:

High School/GED with 1-3 minimum years of experience in job-related field or equivalent required.

Medical Office experience required.

Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.