Job Details:

• Obtains all demographic information
• Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar.
• Updates Teletracking with any anticipated insurance impact and any possible admissions.
• Completes MSPQ with patient/family member for all Medicare patients.
• Scans patient’s insurance card and identification both front and back and files in appropriate form (when applicable).
• Verifies all information is scanned under correct episode along with correct benefits.
• Photographs patient, creates labels for paperwork, prints patient bracelets when apllicable.
• Has patient sign appropriate financial forms allowing the hospital to bill appropriately.
• Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission
• Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance.

Refers patients to Financial Counselor for collection of payment for copays/deductibles.

Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises.

Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak

Works with phone system

Works with digital camera.

Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line

Schedule: 40/80 full time evenings

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.